We like to make your experience as easy as...well, pie! But if you still have a question or concern we can address, check out our Frequently Asked Questions below. We're happy to help however we can.
click to expandPi Day 2023 - Free Pizza For a Year
Download our mobile app and sign up for our PYRO'S Insider program by Monday 3/13. We’ll be uploading one $3.14 discount reward to every account that is redeemable 3/14 - 3/16 in-restaurant at any location or online. And to make things even better this year, you are entered to win free pizza for a year when you redeem the discount!
Accounts registered on Tuesday 3/14 will get their discount added that night and can be redeemed during the remainder of the promotion (3/15 - 3/16).
Rules + Regulations:
Limit one $3.14 discount per loyalty account. Redeemable Tuesday 3/14 - Thursday 3/16. For online orders, $3.14 discount must be manually added to your order from the rewards section at checkout.
Winner of Free Pizza for a Year will have 1 entree pizza per week uploaded to their Insider account for 52 weeks.
Winner will be announced and contacted on Monday, March 20th.
What are your prices?
Our regular entree pizzas cost $11.80 in-store whether you build your own or order a speciality pizza. You will, however, always get the best price by ordering through the app.
How do I contact PYRO'S?
You can reach us via email at info@pyrospizza.com
Do you have Gluten Free Crust?
Of course! We offer entree size crust made from a rice-based flour. We also use cornmeal to prepare our pizza peels, but unfortunately, we still can't guarantee a gluten-free experience. We make our dough in house daily so there is gluten in the air at PYRO'S. Cross-contamination is an inherent risk at our stores.
Where can I find your nutrition info?
At this time we are not able to offer nutritional information. Our goal is to provide this data ahead of when it is required by the FDA.
Do you offer a military discount?
Yes. We salute all active-duty military with a free iced tea or soft drink with purchase if they present military ID.
We also offer civil service first responders (law enforcement, firefighters, and paramedics) in uniform with a free iced tea or soft drink with purchase. For law enforcement, officers a badge is considered in uniform.
Do you offer a kids discount?
Yes. We are currently running our 'Kids Eat Free on Monday Nights' promotion.
Rules and regulations: Offer valid on Monday nights from 5:00pm until 10:00pm at all PYRO'S locations. Redeem up to three (3) free kids pizza meals per one (1) adult entree purchased. There is a two (2) topping limit on kids pizza. Up-charges on drinks still apply. Offer valid for dine-in only. All kids must be present. No cash value.
click to expandHow do I earn points for online orders?
You’ll need to link your registered rewards card account number or phone number to your online ordering account. Here’s what you do:
Desktop Website
Login to your online ordering account (or sign up, if you haven’t yet) and start a new order.
On the Menu screen, look for Do you have a PYRO’S Pizza Rewards?. It is on the right side of the screen under Order Contents.
Enter rewards card account number or phone number and click Link.
Your online ordering account is now linked to the Rewards program. You should see PYRO’S Pizza Rewards with your current rewards and points.
Login to your online ordering account (or sign up) and start a new order.
You’ll link your Rewards account when you reach Basket screen. It is located right below the Items summary.
Tap Link Membership and enter your registered account number or phone number. Your online ordering account is now linked to the Rewards program. You should see Apply Rewards option on the Basket screen.
What if I forgot to link my Loyalty Card? Can I still get the points for my purchase?
We can add the points to your account. Email us at info@pyrospizza.com with your date of purchase, check number (or order number if it’s an online order), store number and your mobile number/card number.
How can I redeem my rewards when I order online?
Once you have linked your loyalty number to your online ordering account, your rewards will show below the cart (on the right side of the menu). Simply add the items to your order cart then select Apply Reward to redeem each item.
Please note: we are still in the preliminary stages of our online ordering program so all reward items are not yet available for online redemption. If you have a reward that we are unable to redeem online, just email us at info@pyrospizza.com with your loyalty number and order number.
How can I use a gift card when I order online?
After placing your order, proceed to the checkout page. Under Payment Method, select Enter PYRO’S Gift Card and insert the 16-digit number from the back of your card – or the 10-digit digital card number.
click to expandWhat's the difference between a E-Card and a physical card?
When you order an e-card, the recipient will receive a digital card number via the email address you provide. They will be able to use this number at the register – or as a gift card online. Physical cards will be mailed to the address of your choice within the US. You can choose to send your card with a note or wrapped with a lovely bow.
What if I put the wrong email address in my order?
Just email us with your order number and the correct email address and we will get everything sorted out
How long will it take for my physical card to arrive?
Orders will be processed and shipped in 3-5 business days. The time from shipping to arrival depends on the time of year and distance of the destination from our home offices.
click to expandKids Eat Free Monday Nights
Rules & Regulations:
Offer valid for kids 12 and under on Monday nights from 5:00 pm until close at all PYRO'S locations. Redeem up to three (3) free kids pizza meals per one (1) adult entree purchased. There is a three (2) limit topping on free kids pizzas. Up-charges on drinks still apply. Offer valid for dine-in only. All kids must be present. No cash value.
Check-In-Tuesday
Rules & Regulations:
Show your cashier that you checked in on our PYRO'S mobile app for a free 24 oz. drink with the purchase of an entree pizza or salad.
Offer is valid all day, every Tuesday at all PYRO'S locations. Offer valid for dine-in and carry-out only.
Wine Wednesday
Enjoy $3 glasses of House Wine every Wednesday!
Rules & Regulations:
Offer is valid from 11:00am - 9:00 pm every Wednesday at all PYRO'S locations. Offer valid for dine-in only. A valid ID must be presented to participate.
$2.50 Beer Thursday
Celebrate Thursday's with $2.50 domestic and local beer
Rules & Regulations: Craft beers are included in this offer. Offer is valid until 9:00 pm every Thursday at all PYRO'S locations. Offer valid for dine-in only. A valid ID must be presented to participate.
click to expandWhat is the Pyro’s Pizza app?
The Pyro’s Pizza app is the easiest way to earn and redeem your Insider loyalty points. You can also store Favorite Orders, find Locations, and place online orders thru the Pyro’s App.
Does the App require an internet connection?
Yes, the app requires either a telecommunications network or wireless internet connection because it uses current data for most of its functions.
Is my device compatible with the Pyro’s App?
Android Phones- 7.0 or above
iOS Phones- iOS 11.0 or above
How do I get the Pyro’s App?
Go to the Apple App store or the Google Play store from your mobile device or tablet and download the Pyro’s app. It is free to download, and you will receive 350 points the first time you check-in with the app at any Pyro’s location and make a purchase. That is enough to redeem for a free drink.
Why is the app saying I already have an account?
Pyro's is one brand of a family of restaurants called Wolf River Hospitality Group. If you have previously ordered online from one of our other restaurants or have a Pyro's Pizza loyalty account, you will already be considered a registered user. Just use the email address/password tied to those accounts. If you can't remember your account information, send us an email at support@wolfriverhg.com for assistance.
What do I do if I am having problems with the app?
Email support@wolfriverhg.com.
Do I need to be a Pyro’s Insider to use the app?
You technically don’t have to be an Insider- but why not? To get the most out of the app and to earn points with each purchase to redeem for free food and discounts- you need to register an Insider account with the app. Who doesn’t like getting free stuff?
If you are already a loyalty member, just use the same login info you have been using. We’ve made this easy for you. All your info has been transferred to the new Insider program.
Why does the app ask for my location information?
The app uses your location information to locate the restaurants nearest to you.
Can I join the Pyro’s Loyalty program from the app?
Yes, by registering an account you are automatically a registered loyalty Insider.
If you were already a part of our loyalty program, just use your previous login info when logging in to the app and you are ready to go.
If I am already a Pyro’s Loyalty member, what will happen to my membership and what will I need to do?
Just download the new Pyro’s App and use your loyalty login info to sign in. Boom, you are a member of the new Insider program. It’s that easy! All your info has been transferred to the new program and is accessible in the app.
Will I have a new loyalty number in the new Insider program?
No, you’ll have the same loyalty number. You will just use the app and check-in feature moving forward at the register to earn points instead of giving out your phone number.
Why can I no longer use my phone number for loyalty at checkout?
The app has a new faster and safer way to connect your purchase to your loyalty account. Click the “Check-In” button in the app and give the cashier the 4-digit number.
How do I earn points?
Just open the Pyro’s app while checking out, hit the “Check-In” button on the dashboard and give the four-digit number to the cashier. With every qualifying purchase (such as pizzas, salads, desserts, soft drinks), you’ll earn points. You can then redeem your points for rewards like Drinks, Desserts, entrees, etc. - right in the app.
I have an account but didn't have the app with me when I checked out. Can I still earn points?
The easiest way to earn and keep track of your Insider points is thru the app.
How do I know how many points I have earned?
There are several places to see your point total in the app. Your point balance is always available at the top of the dashboard, by clicking on “My Account” or by clicking on “Redeem Rewards”.
Do I have to have the app to redeem rewards?
Yes. You can only access the Reward Yourself Store through the app.
Can I redeem multiple rewards at one time?
Online orders will only allow for one reward redemption at a time.
How do I redeem a reward in an online order?
Just sign into your loyalty account when placing an order on the Pyro’s Pizza website. Add the desired items to the basket and click checkout. Your available rewards will be visible on lower right side of the checkout page. Just apply the reward you want to use. The discount will be reflected in the new total.
Do my points expire?
Yes, points from purchases expire one year after inactivity. Promotional bonus points expire 30 days from issue. So, keep frequenting Pyro’s and there is no need to worry.
Can I earn points on gift card purchases?
You do not earn points when purchasing gift cards. You do, however, earn points when you use the gift cards if you check-in thru the app at the restaurant or sign into your loyalty account when ordering online.
What happens to my current rewards? (Free Pizza, free sweet bites, etc.)
Don’t worry, you still have them! Your rewards will be in your account until you use them, or they expire.
What happens to my current point balance from the old loyalty program?
Your old points will be converted at an equal rate to the new program and will be accessible once you download and log in to the app.
What happens to my points at the end of the year?
Instead of point resets each quarter, now you will begin each new year with a clean slate and build those points all year long.
Will I still get a half-birthday reward?
No. Since we are giving out rewards the month of your birthday, we will no longer be sending out half-birthday rewards.
How long is my birthday reward valid?
Birthday rewards do not expire unless there has been inactivity for 12+ months.
What is Refer-A-Friend?
Refer-A-Friend is a cool new way you can tell your pizza-loving friends about the Pyro’s Insider Loyalty program while earning some bonus points for yourself.
When you have 1, 3, 5, & 7 friends join the program through your referral link, check-in at any Pyro’s location and spend at least $1, you will reap the bonus points! So, share away!
click to expandAre PYRO'S locations open for business?
Yes, indoor dining is available at all PYRO'S Fire Fresh Pizza locations in accordance with state and local requirements as well as CDC guidelines.
As always, we encourage you to order in the way that makes you most comfortable. We will continue to offer online ordering, delivery and curbside pickup for the foreseeable future.
What is PYRO'S doing to provide a safe guest experience?
The health and safety of our team members and guests is a top priority. We have reinforced our standards and added new preventative steps.
Here’s what you can expect from us in all of our restaurants:
Increased frequency of cleaning, sanitizing, and disinfecting high-touchpoint surfaces
Frequent and proper handwashing by employees
Requiring any employee who is ill to stay home from work
In addition, we're asking our guests to:
Do not enter the restaurant if you are sick
Where can I get more information about this issue?